Return Order

Return Instructions

To get started with your return, please enter your order number and email address below, or log into your account to see your order history.

online return info

If you are not completely satisfied with your NETGEAR purchase or gift for any reason, please review our return and exchange policies below.

  • NETGEAR.com/au purchases of new products, services and, memberships can be returned within 30 days.
  • All returns must be done by mail and will be refunded to the original form of payment.
  • Products must be returned in new or like-new condition and are subject to denial.
  • Items bundled together as part of a promotion must be returned together. 
  • If you did not purchase your merchandise from NETGEAR.com/au, we cannot process your return — please contact the seller for return information.